About Vanderbell Health
Vanderbell Health - Since 2002
Vanderbell Health is part of Vanderbell Publishing Limited. Based in the UK, for over 12 years we have provided top quality nutritional supplements to customers worldwide and practitioners in the UK.
Great Service - only the finest brands
In spite of the fact that we have supplied thousands of customers, we still believe that personal customer service is key to success.
Success is important to any business of course, but achieving it is not just a case of great service and products; it's also about how you conduct your business. It may sound strange to say that top of our priority list is 'family comes first'. Our businesses and our jobs are vitally important to all of us but we run our business with the reasonable assumption (we think) that our staff and their families come first. If that seems at odds with the statement that 'the customer is always right', we don't think it is. Every member of our staff is treated as a 'partner' in our venture' and, by extension, so are their families. There is no doubt that this creates a friendly and motivated work environment, which spins across to great customer service.
You will find, we think, that our staff friendly and helpful when dealing with you and very accessible by phone: many of our regular customers know our staff by first name.
Colleagues are fully trained to cover all aspects of our order and dispatch services, so you will never get passed around the houses before you get to speak to the right person.
Our service is rarely equalled. We like to do things 'the old way' but with the help of bang up to date technology. There are no impersonal call centres and we promise you'll never hear us utter those awful platitudes, 'Have a nice day,' or 'Your call is important to us' or, 'you are now seventeenth in the queue', while you're sitting there waiting against hope to move up that queue and simultaneously we're proving that your call is most certainly not important!.
Orders can be made online 24 hours a day and by telephone during working hours. Outside office hours, you can ask us to call you back and if the lines are engaged we promise to call you back as soon as get a free line. If the office is closed we will ring you the following day.